Windows hello service name not working. Which service should I restart? P.

Windows hello service name not working It's as if something has grabbed control of the camera and Windows can't use it. - In the address bar, type edge://settings/passwords and press Enter. 0 . Mar 28, 2021 · 5. I removed my face data from Windows Hello and tried to set it up again. Oct 13, 2021 · Windows Hello was working up to a few weeks ago and then it just stopped working. msc" and press "enter" to open the service. Press Win + R to open the Run dialog box. Feb 12, 2025 · If you still cannot set the PIN after connecting to the Internet, you can restart the Windows Hello service as follows: 1. DAT". But Hello Face is working on my first identical Win-10 Spectre. Delete your fingerprint, and register it again in Windows Hello settings. Now I cannot even enable it again. Press Windows key+E to open File Explorer window on your computer. Reset Windows Hello Biometrics: Sometimes, clearing the biometrics cache can help. I have tried every single combination of PIN I have ever had but it says it is incorrect. Getting the latest driver, checking for possible updates, and adding a new fingerprint are all viable solutions that might make fingerprints work in Windows 11. Dec 20, 2024 · I am setting up a new elitebook. Dec 18, 2023 · Minimize Services window. Type services. Right-click it and select Stop from the list that appears. Mar 22, 2022 · To reset Windows Hello Biometrics on your Windows 11/10 PC, do the following: Press Windows key + E to open File Explorer. If the Windows Biometric service – a process that is required to activate the fingerprint sensor on your device does not start up every time you Mar 13, 2024 · and run the troubleshooter for Windows Hello or Biometric devices. Mar 11, 2025 · Hi Elizabeth Nikolaeva. But both laptops also don't have fingerprint sensor, not even as an option. Check and Update Your Windows 11. How To Fix Windows Hello Not Working In Windows 10 For Windows 10, Windows Server 2016 and later versions, it’s recommended to use SSO via primary refresh token (PRT). The machine supports fingerprint reading via Windows Hello and I use it for login and to authenticate in various applications (e. It's actually the most recent firmware for the camera, not a Logitech BRIO for Windows Hello installer, as you call it and YES, I've installed it. "We couldn't find a camera compatible with Windows Hello Face. We understand that you are trying to go back in logging in using the PIN option and is unable to because you are getting this option. I've restarted multiple times and nothing has come back or reinstalled. Pres Windows key, type gpedit, and press Enter. Here is a rundown of some of the most probable troubleshooting methods for resolving the fingerprint not working in the Windows 11 issue. 1 it’s recommended to use Seamless SSO. Select Windows biometric services from the left column . If your device does not support Windows Hello facial recognition, consider upgrading to a model that does or using an alternative sign-in method. Method 2: Reinstall Windows Hello Driver. Driver code 45 and components are located in a device that is hidden indicates incompatibility of specific components, or loose, unstable soldering of internal physical components. Please, next time, READ the post. . 4. If Windows Hello Face is installed, hit the Uninstall option and reinstall the feature. Open the Services program, and Oct 16, 2020 · IT administrators that run biometric authentication on Windows devices should understand how to troubleshoot Windows Hello. Option 4: Manually modify the registry (temporary Nov 1, 2024 · Hello, The camera for my windows Hello Face Recognition has suddenly stopped working. 2. Feb 22, 2022 · Edition Windows 11 Pro . Sometimes, outdated software can lead to compatibility May 26, 2024 · 3] Enable Biometrics In Group Policy Editor. msc in search box and hit the Enter key, locate "Windows Biometric Service" service, right click it and stop it. Navigate to the following path and delete the file named "GUID. I can also use PIN not InPrivate mode. Press Win+R to open the Run dialog box, type services. Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. msc and press Enter. Thanks for trying, I guess. Backup the old database: Open Windows Explorer. Browse to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc Nov 21, 2022 · Open the Use Windows Hello for Business policy, set it to Enabled and click OK. 2261. Open the Services panel and stop the biometric service. I wasn't able to log-in using Windows Hello and the camera app wasn't working either. Nov 2, 2022 · Windows Hello Unavailable for Domain Managed Account but working for local account My new company-owned laptop does not have the option to sign in using Windows Hello -- Fingerprint, Pin and Facial Recognition are all unavailable. and deleting the files inside (Note: This step requires administrative privileges and might have potential risks, so proceed with Feb 14, 2023 · The Windows Biometric Service is a significant background service in Windows 11 that is responsible for handling the Windows Hello fingerprint recognition operations on your PC or laptop. 527. Pretty much a universally recommended webcam and it's affordable though not cheap. Mar 10, 2022 · Ever since updating to Windows 11 my PIN has not been working to log into my computer. I disconnected my school account on the "access work or school page" and then restarted my computer. io. The pin works but not facial or fingerprint recognition. Thank you for visiting the Microsoft Community. a. Remove the Camera Cover. Maybe the reason behind your problems has much to do with the biometrics feature being turned off. Oct 18, 2021 · You didn't define userVerification property in the authenticatorSelection object. Sep 16, 2023 · Usually, this problem is caused by corrupted files on Windows or corruption on a Windows Update. Fix Windows Hello Not Working on Windows 11 When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. still the same outcome You could buy an external webcam that supports Windows Hello (most are pricy though, IR is currently a premium), perhaps use your rewards points on the Lemovo 500 FHD webcam if you bought straight off the Lenovo website. Select Windows Oct 11, 2024 · You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. Jun 1, 2020 · Device Manager window will be opened. Windows Hello issues can be related to a variety of factors such as driver status, system services, data file corruption or not. I didn't try to install or use it when this laptop was running Windows 10, so I don't know about it. Also web-sign-in does not work, since the pop-up windows did not appear. Here’s the situation: My Bluetooth adapter shows up in Device Manager, but it’s not functioning properly. Once it’s done, restart your computer and check if Windows Hello not working issue has been resolved. I setup Windows Hello, on a domain-joined device and went through all the necessary settings to approval. For more information about Windows Hello biometrics, see: Aug 17, 2022 · Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to use my phone authenticator app to log into my laptop. Which service should I restart? Thank you. Check if authentication is working. Aug 12, 2019 · Hi guys! I have an issue regarding my windows 10 version 1903 after the update my windows hello's not working already. msc in the dialog box, and select OK. Mar 10, 2025 · Thank you for posting your inquiry regarding Windows Hello and fingerprint issues. 3. You can also manually back up the "GUID. Surface Go 2 and Surface Go 3 both have infrared camera and thus are Windows Hello Face compatible. Now, when I go to set up Windows Hello (face), I get "We couldn't find a camera compatible with Windows Hello Face" under "Facial recognition (Windows Hello)". certutil -delkey “Windows Hello for Business” Re-register the PIN and test. Oct 3, 2024 · A lot of users won't have the FIDO2 key with them. But after 10-15 min everything is reset once I restart or awake the surface from sleep mode Windows Hello is not working at all. Press Win + R, type services. Jun 26, 2023 · Now, let’s dive into the steps to fix Windows Hello face recognition not working in Windows 11. There are fixes available to solve this problem on your computer. D Oct 3, 2021 · Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working over 2 weeks ago. g. S. Enabling Windows Hello Jan 16, 2025 · Hello is working ok as I use the PIN with google. 1413Gigabyte Z790 Auros Elite AX i7-12700KFNexiGo N930W Windows Hello CameraMouse Camera CM02 Windows Hello Feb 1, 2022 · If the problem repeats or System Restore doesn't work then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here which I would install now so it's ready: Mar 4, 2022 · On the other hand on my Windows 10 Home desktop the integration with Windows Hello seems not to be working. I've tried various methods to get it working again; some suggested by forums and have had no such luck. Jan 10, 2025 · However, like any technology, users may encounter issues when trying to use Windows Hello on their Windows 11 or Windows 10 devices. Which service should I restart? P. Dec 2, 2024 · If there is an issue, try uninstalling the device and restarting the computer, Windows will reinstall the driver automatically. Check for & uninstall updates that caused the problem. Need to authenticate via PIN. Step 1: Check if doesn't have any corrupt files on the windows. Before I go clearing TPM or anything or all the other stuff but thanks for setting it all out. If the above 2 methods fail to resolve Windows Hello not working on Windows 11, you can try resetting the facial recognition settings. Update System Drivers. Why is Windows Hello Face not working? If you have not set up Windows Hello Face before and receive “This option is currently unavailable” when you try to set it up, it may be that your device webcam does not meet the hardware requirements for Windows Hello Face. Perform a Windows Reset. If you are facing the same problem, don’t worry. 22621 Build 22621)HAL 10. To resolve this, try a Fresh Start. Follow these steps to remove the camera cover: 1. The issue occurs after rebooting or resuming from hibernation or power. I tried to register and login webauthn. Nov 11, 2021 · Hello gypsyman58,. Open the Services Panel and Stop the biometric service: Press the Win + R keys together to open a Run dialog box. Open Explorer : Navigate to . When I enable the “Unlock with Windows Hello” setting, the usual Hello popup appea Dec 7, 2020 · How to Enable or Disable Windows Hello Biometrics in Windows 10 Windows Hello biometrics lets you sign in to your devices, apps, online services, and networks using your face, iris, or fingerprint. b. 22000. I have already this issue since the 1803 update i already tried many things including the uninstall/reinstall of biometric driver which is right now already missing in my device manager. I have a Surface Laptop 3 with AMD and the face login worked flawlessly until now. Reset the Hello Facial Recognition Settings. Feb 24, 2025 · I recently re-installed my Windows 11 PC. Click on Hardware and Sounds. Whenever I try to use it, the system shows me "Something went wrong on our end. Locate the Windows Biometric Service and stop it. Right-click on it, and then select “ Stop” from the list that appears. This is the problem. Press the Windows key + R, type services. Run Windows 10 Jan 30, 2025 · Windows Hello issues can be related to a variety of factors such as driver status, system services, data file corruption or not. It also resets your device settings to the default Windows settings. any solutions? I already installed the latest drivers from the Lenovo website. Make a backup of the WinBioDatabase folder and store it in a favorable location on your computer. After the last update, my Windows Hello Face login stopped working. Dec 5, 2022 · Fix Windows Hello Fingerprint Not Working in Windows 11. My camera stopped working a few days ago. Step 3: Click Get Started and follow the on-screen instructions to complete the resetting process. This fixed the camera app but not Windows Hello. Let userVerification be the effective user verification requirement for the assertion: Feb 3, 2022 · The Ngc folder is saved in the Windows folder and is where the PIN information is stored. msc", enter to start the Service Manager. Well that is gone now and still no facial recognition. In this post, we will see how to fix if Windows Hello not working in Windows 11/10. The PIN\\Biometric login is working fine, however, SSO to Microsoft 365 resource is not working as expected. Sometimes it deos but rarely. Dec 4, 2024 · This has been asked about 1,000 times. When I go into Settings-> Account-> Sign-in Options. I have looked up previous forums as this is a fairly common issue. Welcome to Microsoft Office Community Forum. - Toggle Use Windows Hello when filling passwords to On. Look for drivers related to biometric devices or Windows Hello and download them. i also did activate Windows biometric service in Services, but . Windows Hello asks security key only. It says "It's currently unavailableWe couldn't find a camera compatible with Windows Hello Face". Common root issues include a missing device driver and errors due to Windows updates. I understand that this issue is troubling you, but your question involves Microsoft Intune and is beyond the scope of the forum response, this forum is mainly for ordinary Microsoft users to help them solve problems in the process of computer use, your question is more suitable for posting on Microsoft Learn, where there May 10, 2022 · running on the latest BIOS and driver updates, i tried to install the Biometric Authentication driver from DRIVER & TOOLs in ASUS official website. msc. Ensure you're on the official Samsung website to avoid downloading unsafe files. 0. Scan Your System Files for Errors. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. Dec 7, 2021 · Hi, In Edge InPrivate mode, Windows Hello PIN is not working for FIDO2 authentication. from the W3. Windows Hello for Business must now be set up for domain access. Restart Credentials Manager Service. I'm running an 188K subscribers in the thinkpad community. (This option is not available on Windows Server 2016/2019) Jan 28, 2022 · The Brio 4K camera works fine everywhere else (and indeed, was working with Windows Hello until recently) - but now gets to the point where Windows Hello starts with "Getting Ready" before telling me that it couldn't turn on the camera. Jul 19, 2024 · Fix 3: Start Biometrics Service Automatically. IBM and Lenovo ThinkPad laptop enthusiasts! Jul 13, 2023 · We configured Windows Hello for Business in our tenant using Intune policy and the cloud trust model (Kerberos). Is there anything else I can confirm for you? Thanks! Jun 13, 2020 · If Windows Hello was working before, a recently installed app, driver, or update might be causing the problem. Connected to a logitech Brio camera for windows hello. Jul 9, 2023 · And to enable these options, you are mandatory to setup a Windows Hello PIN. We know that when it is not enabled, Windows Hello Dec 13, 2019 · Hi, I'm having some recurrent problems with Windows Hello. Reset fingerprint login. Things I have tried and failed: Jul 11, 2023 · Restart your computer and check if the Windows Hello stopped working in Windows 11 problem is fixed. Jan 5, 2025 · Subject: Bluetooth Not Working: "Service Name Is Invalid" and USB Descriptor Request Issue (Code 43) Body: Hello, I’m having persistent issues with Bluetooth on my ASUS laptop. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Locate the Ngc folder and delete it, after that restart the computer and try to reconfigure the Windows Hello input methods. Windows Hello is also not recognising my face 70% of the time. If the Windows Hello system files got corrupted, that could explain why the system says your camera is incompatible with Windows Hello Face. Feb 17, 2022 · I've been trying to set up my laptop for "Hello", so I don't have to put in a pin each time. As an engineer I first define the problem and what the issue is and then I fix it. After logging into the device… Oct 9, 2024 · Dell Qualcomm laptop users may experience that Window Hello Facial recognition fails to log in to windows 11 and prompts Something went wrong, please sign in with your pin. Sometimes it is not supporting Windows Hello. C:\Windows\System32\WinBioDatabase. - Under PIN, Click Remove and setup again. In Device Manager window, expand “Cameras” to see the available camera devices. Seamless SSO needs the user's device to be domain-joined, but it is not used on Windows 10 Azure AD joined devices or hybrid Azure AD joined devices. myki). Press Windows key+R to open Run then type: services. Select Windows Biometric Service from the left-hand side column. msc to open services, select windows biometric services from the left column, right-click it and click Stop. 527 . To fix the Windows 11 Hello Face not working issue, press the Windows key + X and select Device Manager. Before I re-installed Windows, Hello (face) was working fine. Right-click on “Integrated Webcam” and click on “Disable device“. If the Windows 11 fingerprint not working issue persists even after some initial checks, it is time to move on to some real troubleshooting. Delete the existing PIN: Settings → Accounts → Login Options → Windows Hello PIN → Delete. Clean Fingerprint Scanner Dec 11, 2019 · Modify Windows Hello Group Policy settings. : I DO NOT have a Surface. Click on Computer Configuration and open Administrative Templates. I looked for a solution online and based on an answer on this website added a file in the registry. Go to C:\Windows\System32\WinBioDatabase. - Likewise, under FingerPrint > Select remove and setup your FingerPrint again. Nov 6, 2019 · Creators Update might have modified some of the crucial settings of Group Policy. After restarting my computer, the windows hello option was still "temporarily unavailable" thus, your solution did not resolve my issue. Here's here how to reset the PIN in Windows 10 when it will not work from Settings > Accounts > Sign In Options: Open Windows File Explorer using the file folder icon on your task bar. Jan 23, 2025 · Reset biometric data associated with Windows Hello service. Learn how to troubleshoot Windows Hello sign in issues, error messages, or facial recognition. Jan 4, 2021 · I need to configure AD Connect with AD FS Service for Windows Hello? I suppose to have to buy license with MFA feature included, if I use Azure MFA, right? And the latest point " Configure Windows Hello for Business Policy settings ", mention Enable the policy Use certificate for on-premises authentication on the Group Policy Management Editor from Active Directory, but it does not appear this May 31, 2021 · Search for Windows Hello Face and install the feature on your machine. Yes, I explicitly mention the file you call a "Windows Hello Installer" (hell, I even typed out the name of the file). Press the Win + X keys and choose Device Manager. Common Causes of Windows Hello not working on Windows 11; There are several reasons why Windows Hello may not work properly on Windows 11. You can do this by going to. Feb 6, 2022 · **Make sure Windows Update and Background Intelligent Transfer services are available and running. DAT" file to another directory. The reason why Face is not working might be because of your camera. Turn off Fast Startup. Oct 19, 2024 · Ⅱ. Apr 25, 2022 · So that's not your laptop. You can vote as helpful, but you cannot reply or subscribe to this thread. org:. 1. If you are having trouble with Windows Hello facial recognition not accessing the IR camera, here are some steps you can try to resolve the issue: Dec 1, 2024 · It now says Windows Hello options are not available. I get two messages: 1. I am on 24H2 with latest updates. Windows reset repairs damages to all the system files so that Windows Hello can typically work again. Click Hardware and Devices and follow on-screen guide. Perform a Windows Reset: If the Windows Hello fingerprint is not working on Windows 10, the reset for Windows might be a final solution to tackle the issue. Reconfigure Windows Hello. Thank you for sharing your concern with us today and we hope that all is well. I already enable convenience PIN sign in. Some of the common causes include: a. Oct 8, 2024 · Hello, I used to be able to log-in using a PIN on my PC (not a laptop) but Windows didn't allow me to change it, so I removed it. Dec 18, 2023 · Are you unable to sign in to your Windows 10 computer using Hello Face? Some Windows 10 users are complaining about Hello Face as this is not working on their computer. Jan 31, 2025 · Option 1. Option 2. I went to look in Drivers and I no longer see a Windows Hello driver under Biometric devices. Apr 8, 2023 · Windows 11 Pro - Fresh installation with all updates (10. - Restart Edge and test Windows Hello. Select Windows biometric services from the left column, right-click it, and select "Stop" from the list that appears . I've seen posts about this issue in Windows 10, but the fixes aren't working for me. 1-Right-Click on Start then click on Windows Terminal (admin) 2- Type these commands. The option to add a finger or remove the fingerprint are greyed out and not clickable. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. If it’s absent, your device may not support this feature. Dec 12, 2022 · The problem I am having is that the Windows Hello Face (facial recognition for sign-in) is not working. Restart the PC, at which point Windows will attempt to reinstall the driver. It happened recently after a windows update. Dec 8, 2016 · To troubleshoot Windows Hello, follow the steps below: Method 1: Run the built-in troubleshooter. A typical Windows Hello login works as shown in below screenshot. " Oct 16, 2020 · The Microsoft Surface Pro, Surface Book and Windows 10 PCs have fingerprint scanners and cameras built in; plus, they are compatible with Windows Hello. Jun 22, 2020 · Windows hello not working It keeps saying that "windows hello is currently unavailable - click to learn more", where when I click to learn more, there was no instruction on how to fix this issue. You can use this procedure to repair the Windows files and reset the Windows Update components. Feb 24, 2025 · Option 2: Rebuild the Windows Hello configuration. Oct 23, 2024 · In this article, we will explore the common causes of Windows Hello not working on Windows 11 and provide detailed steps on how to troubleshoot and fix the issue. Jul 7, 2023 · Step 2: Navigate to Accounts > Sign-in options, select Windows Hello Face/Windows Hello Fingerprint in the right pane, and click the Remove button. Reinstall the biometrics driver. Therefore do not post link to solutions that are strictly related to a Surface How To Fix Windows 11 Fingerprint Not Working. Is this normal and intended behavior? If… Feb 5, 2021 · Currently the only way to restore a working condition is a reboot. Press Win + R to open "Run", type "services. Feb 16, 2025 · I completed all the steps you recommended successfully. Find Windows Biometric Service in the list of services, right-click on it and select Stop. Although the service should start automatically when you start your device, that might not happen due to misconfigure settings. To do so, follow the steps below: Step 1. but after installing the driver and restarting the laptop, the problem isn't solved and the driver is nowhere to be found in device manager, even after pressing Show hidden devices. I go to Settings Account PIN (Windows Hello) and it says THIS OPTION is CURRENTLY UNAVAILABLE !! May 19, 2023 · Contact OEM or Microsoft Support if Clean Installation didn't work, since we are not sure if they have modified their drivers and if they still support Microsoft Windows Hello Face. I searched and saw other people saying they are having this problem, and I tried the suggestions in this post which were unsuccessful. Press "Windows Logo Key + R", type "services. Create a new folder WinBioBackup at any location on the local Jul 19, 2024 · Update or re-install the biometrics driver using the Device Manager tool on your PC. OS build 22000. Repair System Files. In the Windows Hello PIN section, remove your existing PIN. Go to Settings > Accounts > Sign-in Options. Feb 2, 2021 · The non-working profile settings might be corrupted. Clear the residual data: powershell # Delete Windows Hello key. - Scroll down to Sign in with Windows Hello. I would like to try to stop and start the service responsible of Windows Hello services particularly related to fingerprint logon. msc . Reset Windows Hello service . Most methods came from windows forums. I would like to try to stop and start the service responsible of Windows Hello services. Reinstall fingerprint software. - Restart your computer. Try to convert your login with that account to a local one first, restart, then convert it back to a Microsoft Account. Experience Windows Feature Experience Pack 1000. The TPM module is used to manage the integrity of the device, including Windows Hello data, BitLocker encryption. Jan 29, 2023 · Reinstall the driver by right clicking the name of the device and select Uninstall Device. On the Search bar, type Troubleshooting and click it from the result. C:\Windows\System32\WinBioDatabase Nov 3, 2024 · windows hello face not installed and fingerprint not installed and not get sign in and face recoginition not working and sound is also low This thread is locked. As stated, it was working fine before I reinstalled. When either of the face login, fingerprint login or Windows Hello PIN is not working, you can try this fix. After your computer restarts, check if Windows Hello is working. Oct 1, 2019 · Windows Hello stopped working on my Surface Book 2 a few months ago by support/warranty-service-and-recovery a Volume label to name the USB drive Jan 30, 2022 · - Access your Windows 11's Device Manager - Click or double click the Biometric Devices - Right click on the Windows Hello Face Software Device - Click the Uninstall Device option and restart or reboot your laptop - Check Windows Hello Facial Recognition if it will now work Jan 11, 2024 · According to your description, your computer's windows hello cannot recognize your face, you can reset your windows hello. Sep 24, 2020 · Since Windows 10 Update 1607 came out, Windows no longer accepts Windows Hello to work on the domain level due to security issues. * * Note: If you want to disable the Windows Hello Business provisioning that prompts to use Windows Hello with your account, check also the option "Do not start Windows Hello Provisioning after sign-in. Restarting the service might help Windows detect your camera for facial recognition. msc Press Enter to open Services app Double-click Background Intelligent Transfer Service. Now, navigate to this location-C:\Windows\System32\WinBioDatabase. For windows 7 and 8. Method 3: Restart Windows Hello Service. Jan 17, 2025 · Look for the "Windows Hello Face" section. Run the System File Checker Utility scan. This article will explore common causes of Windows Hello malfunctions, provide troubleshooting steps, and offer solutions to get you back up and running. Feb 3, 2025 · To enable Windows Hello on Microsoft Edge, follow these steps: - Open Microsoft Edge. The method is as follows. The link below is a good reference on everything that needs to be done to set your domain and forest up for Windows Hello for Business: learn Apr 29, 2023 · Solved: windows hello is not working - 8676551 Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Jan 29, 2024 · Restart the Windows Biometric Service The Windows Biometric Service powers and manages biometric devices on Windows computers. Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. Seems like they are locked out in this case. Jun 21, 2022 · Here are the ways to troubleshoot Windows Hello not working on Windows 11. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Version 21H2 . Fix 3. Related Information Feb 13, 2017 · Find your Windows Hello driver, right-click on it, and select Remove driver software… Restart your computer On the next startup, Windows 10 should automatically detect Windows Hello, and install the latest driver for it Once Windows 10 installs the driver again, try running Windows Hello to see if the issue is resolved . Surface Laptop Go doesn't have infrared camera and thus are not Windows Hello Face compatible. Hence, apply the following steps to resolve it quickly on your PC. In addition, there are third-party products that add Windows Hello to older Windows 10 devices which may not have the latest hardware support. Please try again later. Therefore, we would recommend to launch the Group Policy Editor and check/edit the settings related to Windows Hello functionality. Nov 12, 2019 · Windows Hello says there is no Windows Hello compatible camera available. If the Startup status lists Stopped, click Start and then click OK. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. Very strange for me, because a collegue next to me has almost the same Dell system and on his dell Windows Hello does work. Apr 6, 2024 · Here’s how you can approach resolving the problem: Visit the Samsung Support Website and search for your specific model. Tick the box in File Explorer View tab to Show Hidden Files. This issue is regarding my fingerprint login which I could do in the past before it was deleted when I update the new windows 2004. Feb 19, 2023 · Hello, I'm Felipe and I'm an independent Community Expert, and I'll do my best to help you. I removed a driver under "biometrics" in device manager as instructed on one of the answers. If you have a camera cover (usually Lenovo laptops come with it) or any physical obstruction on your device’s camera, it can prevent Windows Hello from working correctly. Installed on ‎2022-‎02-‎13 . To learn more, see Restore or reset Surface for Windows 10. How do I fix it? ***Moved from: Windows / Windows 10 / Windows Hello, lock screen & sign-in*** Oct 3, 2022 · still the same, Windows Hello not working after waking up. I now have to type my passcode every time. Go to Device Manager and locate Windows Hello driver. giqd yubr vxt fgocrd ovgqf reqo hhgx ajwfkp izseo yutdfe ukuv lqy pfv ibyux tzk